Anonymous/Non Personal Information is information that cannot be associated with or traced back to a specific individual or business. FOCUS collects this information through our website. This electronic data may include the pages visited, the length of time a person has utilized these pages and the time of day individuals access our website.

The anonymous information gathered from the FOCUS website, satisfaction surveys and Statistics Canada are used to assess, measure and improve the programs and services we deliver.

Personal Information is kept while an individual is an active client of FOCUS, and then is stored for a period of time after that as stipulated by our Government contracts. A retention schedule has been set up to ensure these requirements are met. Once the required amount of time has been fulfilled the information is destroyed.