Carolina Rodriguez

Carolina Rodriguez
Rodriguez_18@hotmail.com
Phone: 647-839-5540

SKILL SUMMARY
• Knowledge of current issues and expertise related to barriers for vulnerable populations both youth and adult
• Able to provide effective customer service to clients
• Ability to maintain confidentiality, and work with personal and role specific limits and boundaries
• Ability to work with multicultural and diverse communities promoting social change
• Efficient in researching appropriate services & community resources to meet client’s needs
• Able to create a trusting and safe environment by utilizing well developed interpersonal
• skills
• Flexible, self-directed, attentive to details, adaptive to change and strong ability to
• understand culturally diverse individuals
• Proficient to appropriately assess situations based on, available information and experience
• Ability to establish and maintain effective working relationships with clients, staff, community agencies and the public
• Customer service skills working with clients, service providers, the public and/or staff to address service inquiries, requests and/or complaints
• Excellent computer skills in MS Office suite
• Ability to work independently and as a team
• Fluent in English and Spanish

EDUCATION AND PROFESSIONAL DEVELOPMENT
York University 2021 - 2023
Honours Bachelor of Arts in Sociology
Centre for Addiction and Mental Health (CAMH) 2023
Introduction to human trafficking
Reducing Stigma and promoting Recovery for Opioid Use
Becoming an Opioid Harm Reduction Champion 2023 Canadian Red Cross Learning Certificate of Completion First Aid for Opioid Poisoning Emergencies 2023 Canadian Red Cross Learning Certificate of Completion Seneca College of Applied Arts and Technology 2017 - 2019 Diploma - Social Service Worker Emery Adult Learning Centre 2013 - 2014 Co-operative Program Certificate
PROFESSIONAL MEMBERSHIPS
Ontario Social Service Worker Graduate Association (OSSWGA) 2019
Ontario College of Social Workers and Social Service Workers (OCSWSSW) 2019

RELEVANT EXPERIENCE
H.J. Alexander Community School, Toronto 2019 - 2020
• Supervised field practice – 400 hours
• Assisted grade one classes with reading and class work
• Provided reading and verbal support for E.S.L students
• Assisted nutrition program to promote healthy eating habits
• Supported teacher with problem solving
Costi Employment Services, Toronto 2017-2018
• Supervised Field Practice – 200 hours
• Conducted calls to various agencies leading employers’ participation in job fair
• Informed clients of available services to ensure effective employment search
• Contacted clients to provide knowledge of upcoming employment events and confirmed attendance
• Identify barriers to employment and assist clients with such matters as job readiness skills, job search strategies, writing résumés and preparing for job interviews
• Helped client’s complete agency registration forms and provide adequate services
• Referred clients to various organizations, institutions, and other types of resources to get help in the health, education, and immigration issues.
• Establish and maintain relationships with clients and agency organizations to meet client’s employment needs
• Provided clients with support by updating files and appraised clients' needs and eligibility for specific services

Globe Immigration, Toronto 2013 - 2014
• Supervised Field Practice – 600 hours
• Assisted the Lead Consultant in process of applications
• Prepared the application forms working closely with the clients
• Helped in the client in-take process and respond to both basic and complex client inquiries by e-mail and/or telephone
• Performed various administrative duties including, managing files, photocopying/faxing, and submission packages
ADDITIONAL EXPERIENCE
Naturalizer, Toronto 2014 - 2016
Sales Representative
• Opened and closed store, balanced draws and safe, made bank deposits
• Responsible for managing all transactions
• Effectively assigned daily duties to associates; ensured adequate supply of merchandise
• Deterred many losses prevention issues from occurring
• Calculated metric reports to make sure daily goals were collected
TR Ontario TDS, Toronto 2014 - 2015
Office Assistant
• Completed daily office duties including checking emails and printed paperwork
• Registered students and issued certification of course completion
• Arranged road test with Ministry of Transportation on behalf of students
• Scheduled classes with students and school trainer
• Maintained record of students’ payment to driving school and trainer

Reference Available Upon Request