We will provide well-trained staff who offer timely and up-to-date information and service. Where the issue is beyond our scope, we aim to introduce and refer the client, when appropriate, to alternative sources of advice and support within our community in order to respond to their needs as quickly as possible.
We will strive to ensure that there is no duplication in the provision of services to our clients. The client will be placed either in the Federal or Provincial stream of programming dependent on which intervention best meets their needs.
We will ensure that all clients have access to the resources and supports for which they are eligible.
Whenever possible, and through a variety of methods, we will monitor and utilize our clients’ feedback in order to ensure that our services are meeting the needs of those individuals the programs are intended to serve. We encourage you to contact us whenever you have a compliment, comment or complaint about the service we provide, so that we can better meet your needs and expectations. A response will be provided to you within 48 hours
If you have any concerns with our Service Quality, please contact:
Mike MacEachern, Executive Director