Fatima Ali Ahmed

Profile

• Certified Medical Office Administrator & Health Unit Coordinator & Phlebotomist
• Over three years of experience working within an medical office setting in various departments and roles
• Hands on experience with a variety of medical software, learn new software quickly
• Strong time management, and organizational skills
• Ability to multitask effectively while maintaining a high standard of work
• Work well independently as well as in a team setting

Employment History

Emergency Registration Clerk 2019 – 2023
Vancouver Coastal Health-Richmond Hospital, Vancouver, BC
• Worked independently and used good judgement when making decisions, prioritized and multi-tasked when facing multiple demands in a fast-paced environment
• Trained In Cerner EMR Software and Electronic Medical Record
• Answered multi-line switchboard telephone, as required, handled inquiries when appropriate, redirected inquiries and relayed all messages
• Explained facility policies, prepared and distributed patient identification bands, and arranged for transportation to assigned room
• Knowledge In Calling-Out Emergency Department Code
• Handled stressful situations and commitment to customer service skills
• Interviewed incoming patients prior to admission to gather demographic, insurance and emergency information
• Monitored designated email boxes or voicemail and communicated information to supervisor or charge nurse regarding staff illness or absences from work

Clerk Inpatient (Palliative Care Unit) 2019 – 2023
St Paul Hospital, Vancouver, BC
• Performed admission/transfer/discharge duties as required by clinical area/site by interviewing patients, obtained information such as personal details, completed a variety of standard forms such as medical insurance billing cards, entering information into the computerized Admission, Complete Death Certificate Forms
• Verified patient/client record in computerized registration and/or scheduling system prior to visit/admission and ensured requested procedures are booked and results are in the system. Uploaded patient/client records as needed. Assisted with room set ups or moves
• Discharged & Transferred and/or Patient Care Administration System according to established procedures, printed out keyed data as required for consent form, explained hospital policies and consent form, and obtained signatures as required
• Followed up on patient/client services such as diet tray orders, collection, tracking and storage of patient belongings, distributed/collected patient/client surveys for completion, and picked up and delivered items to clinical area
• Schedule patient/client appointments for diagnostic tests through the computerized registration and/or scheduling system in areas such as Radiology and the Laboratory and contacts patients/clients to provide pre-appointment instructions as appropriate

FATIMA ALI AHMED (613) 879-0431

Employment History Continued…

Clerk Inpatient/Outpatient Care (Kidney Care Clinic & Renal Transplant) 2019 – Present
St Paul Hospital, Vancouver, BC
• Greeted and received individuals entering clinical area, identifies who they are coming to see, answered questions, provided routine information, and escorted individuals to rooms, ensuring that all individuals have a positive experience
• Performed admission/transfer/discharge duties as required by clinical area/site by interviewing patients, obtained information such as personal details, completed a variety of standard forms such as medical insurance billing cards, entered information into the computerized Admission, Discharge & Transfer and/or Patient Care Administration System according to established procedures, printed out keyed data as required for consent form, explained hospital policies and consent form, and obtained signatures as required
• Transmitted information to and from hospital staff, physicians, patients/clients, family members, visitors and other individuals by notifying or directing and transferring them to appropriate personnel or hospital locations; and receiving telephone calls, emails and taking messages
• Followed up on patient/client services such as diet tray orders, collection, tracking and storage of patient belongings, and picking up and delivering items to clinical area
• Arranged transportation for patient required for transfer and/or appointments by methods such as contacting patient escort, family members or designated drivers pursuant to appointment times and other time schedules

Education

Medical Office Administration with Heath Unit Coordinator Diploma
Phlebotomy Technician 2021
CIMT College

High School Diploma 2012
Can-AIM High School

Certifications

- Certified Medical Office Administration & Heath Unit Coordinator.
- Phlebotomy Technician