Janice Mason

Experienced Office Administrator
  • Loretto, Canada
  • April 13, 2023
  • Excellent administrative skills.  Able to work in a fast-paced environment where multi-tasking aptitude and attention to detail is required.
  • Proficient computer skills for many applications such as Microsoft Office (Word, Excel etc.), email and website applications on PC and Apple platforms. Able to operate various types of office equipment with ease.
  • Excellent customer service skills. Qualified in the art of working with different personalities and provide courteous, professional customer service.
Phone Number


Bachelor of Applied Arts - Office & Administrative Studies (School of Business) @ Toronto Metropolitan University (Ryerson University)
Sep 1984 — May 1988

A 4 year degree program with a focus on administration, computer application design and business management.


Office Manager/Reception @ Liberty Tax - Bolton
Feb 2023 — Current

Seasonal Position
• Greeter, scheduled appointments, payments and filing in a fast paced work environment.
• Answered customer queries.

Tax Preparer/Office Manager @ Palstan Holdings
Feb 2022 — May 2022

Seasonal Position
• Completed individual income tax returns with a high degree of detail and efficiency including electronic filing with the Canada Revenue Agency.
• Organized and filed detailed customer records.
• Unable to work during 2021 income tax season due to Covid-19 restrictions in the workplace.

Assistant Store Manager @ Halloween Alley (Pop-Up Store)
Sep 2016 — Nov 2016

• Maintained store appearance ensuring product on all shelves was neat, organized and product was displayed in a professional, orderly fashion.
• Assisted and interacted with customers to a very high degree of efficiency and customer satisfaction.
• Operated check-out and point-of sale equipment including balancing cash and receipts at the end of the day.
• Proactive at solving problems and interacting with head office in Edmonton re marketing strategies.

Booking /Administration @ Various Volunteer Opportunities
Sep 2006 — Apr 2023

Hockley Seniors & Community Hall October 2014 - Present
Secretary - Responsible for hall bookings, marketing, fundraising, banking, administration, operation and coordination of all volunteer and hall activities. The municipal government liaison with the Town of Mono and Township of Adjala-Tosorontio.
St. James School - Volunteer September 2013 – June 2017
Administration for the school lunch program. Secretary of Catholic School Council. Assisted students, teachers and school administration in a positive and helpful manner with various fundraising activities.
Orangeville Otters Swim Club September 2011 – June 2014
Secretary – Responsible for taking and typing minutes for all monthly board meetings and annual general meetings. Contributed to decision making on all club activities.
Tottenham Co-operative Preschool September 2006 – June 2007
President – Responsible for the administration and oversight of employees and volunteers for this not-for-profit entity. Assisted preschool teacher with child centered activities and care.

Customer Support Agreement Administrator @ Hewlett-Packard (Canada) Ltd.
Apr 1989 — Aug 1992

• Responsible for the agreement renewal process, which involved configuring and submitting customer contract renewal packages, follow-up and response to customer queries. Demonstrated excellent verbal and written communication skills.
• Maintained complete and accurate chronological files for each customer and produced monthly accrual and revenue exception reports for audit and financial reporting reasons.

Senior Customer Support Agreement Administrator @ Hewlett-Packard (Canada) Ltd.
Apr 1989 — Jan 2000

• Accurately maintained over 800 individual software and hardware maintenance agreements for various Federal and Provincial Government agencies across Canada. This required a high level of accuracy and proficient organization skills, especially working with complex government purchasing systems and National Master Standing Offers.
• Liaison between the customer and the Hewlett-Packard Manufacturing Division(s) for operating system and application software challenges and queries.
• Exercised a comprehensive knowledge of customer support principles with a customer centered approach.
• Proactively visited customers across Canada to review agreement related queries with a professional and corporate demeanor.

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